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Assistance
Products
- AA Roadside & Accident Assistance
- Accident Scene Manager
- Intelligent panic
- Hi-jacking Assist
- Emergency Medical Services
- Trauma & Assault
- Farmhouse Attack
- Security Assist
- Glass Assist
- Fire Safety Assist
- Lightening Protection
Assist
Lifestyle Benefits
- Health & Wellness
- Leisure & Entertainment
- Travel
- Home & Decor
- Connect
- Concierge
- Education
- Financial
- Auto
- Security
- Baby &
Kids
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AA ROADSIDE & ACCIDENT
ASSISTANCE | |
Roadside
Assistance Members have access to the
following services in the event of a roadside
emergency (limited up to R500 per incident):
- Flat battery - jump start only (replacement
of battery for the member’s account)
- Flat tyre (help with change of tyre)
- Keys locked in vehicle (unlocking only)
- Fuel assistance (limited to five liters per
incident)
- Minor roadside–running repairs (electrical,
coil, immobilizer etc.)
- Transmission of urgent
messages
Tow-in Tow-in
service to the nearest approved dealership (if
under warranty), repair centre or panel beater in
the event of:
- Mechanical breakdown – covered up to
R500
- Electrical breakdown – covered up to
R500
- Accident damage – cost covered to the
nearest approved panel beater up to a limit of
R1850
Courtesy
Transport Where the vehicle needs to be
towed to a repairer, we will arrange for the
occupants of the vehicle (up to a maximum of four
persons) to be transported to a nominated
destination where the breakdown has occurred
within a 100 km radius of your normal place of
residence.
Hotel
Accommodation Where the breakdown has
occurred outside a radius of 100 km from your
normal place of residence, resulting in an
overnight delay, we will arrange hotel
accommodation for the occupants of the vehicle (up
to a maximum of four people). Cover up to
R500.
Car Rental If the
circumstances of the problem entitles you to the
hotel accommodation benefit but you would prefer
to continue with your journey immediately, we will
arrange for a rental car to enable you to reach
your destination, subject to your qualifying for a
rental vehicle in terms of the car rental
companies general terms and conditions. The costs
incurred will be confined to rental charges;
delivery and collection of the hire vehicle, and
the car must be surrendered on arrival at your
destination. Cover up to R500 and subject to
availability.
Vehicle
Repatriation In the event of a member’s
vehicle being left for repairs, we will pay up to
R500 for 24-hour, Group-B car rental or a flight
ticket to collect the vehicle after repairs.
Alternatively, should the vehicle have been towed
to a dealership closer to the member’s place of
residence, we will supplement the additional tow
costs with the costs of car
rental.
Overall limit of R5,000 per
annum per policy. *Please note: This
cover excludes all vehicles over 3 500kg,
trailers, caravans and boats. A member will not be
entitled to service where the vehicle is not in a
roadworthy condition. Any costs incurred through
arrangements made by the member without prior
authorisation shall not be reimbursed. Assistance
is only available in South Africa, Lesotho and
Swaziland.
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ACCIDENT SCENE
MANAGEMENT | |
To significantly
shorten the time taken to return a client’s car to
the road after an accident, the data that is
gathered at the accident scene is vital. Minutes
count as vehicles are removed, people leave the
scene and the chance to gather data is
lost.
How does Accident Scene
Management provide all the data
required?
- By making Intelligent Assist available on
all clients’ mobile phones;
- In the event of a client being involved in
an accident, the Call Centre receives a panic
from the client, calls the client back in
seconds and then manages the conversation and
the data gathering to the precise specifications
of the Insurer, guiding the client (and in some
cases the tow operator, where appropriate)
through the process of gathering car, personal
and other detail – including taking and sending
images from the accident;
- Insurer has instant access to the individual
accident data as well as a web dashboard that
shows number of accidents (by day, week, month,
by province, by broker);
- The call centre is able to construct a
comprehensive report on each accident and make
this data available to all interested
parties.
How does Accident Scene
Management system differ from, for example, an
app?
- Mass upload of all clients in a single day
(only data required is name, surname, ID and
program that the client belongs to);
- Instant contact in an accident – the client
has only to remember a single digit on their
phone to access the call centre – where an agent
then takes command of the situation;
- Instantly applicable to all client phones
(the only limitation is that some older,
low-spec phones may not have camera capability –
in which case we could ask tow operators to
assist as well);
- Relying on the client alone to gather data
has its limitations. For example, anyone
involved in an accident is disoriented in those
key minutes after the event has taken place. By
allowing the experienced call centre operator to
take control of the conversation, and to engage
the client, and the tow operator where
necessary, provides a more consistent quality of
data.
What’s involved in setting up
Accident Scene Management?
- Insurer provides client data (name, surname,
ID and program that the client belongs to ) and
RegAlert sends an invite to the client to save
the Intelligent Assist facility on their mobile
phone (save the number to contacts and then
assign contact details to a specified speed dial
number – or in the case of Apple iPhone, to
favourites);
- Client-branded welcome message to
Intelligent Assist explains the context of the
service;
- Clients have access to a mobi site, if
necessary, to help them through the process of
setting up Intelligent Assist on the
phones;
- The Intelligent Assist Call Centre is also
available to assist clients through this set-up,
where
required.
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Intelligent Panic
Program comprises the following: This is a
breakthrough in mobile emergency assistance and is
a panic service that incorporates a call centre
linked to one’s cell phone panic facility. The
user simply presses their chosen panic number,
saved on their mobile phone, and the Intelligent
Panic emergency call centre, staffed with
experienced Crisis Managers, will phone the client
back and case-manage their emergency to
completion, on a 24 hour basis, using the latest
Location Based Services.
Intelligent
Panic ensures that:
- The users will never have to remember an
emergency number again!
- The user will never be alone in an
emergency!
- The user has access to all emergency support
services from one button on their cell
phone
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This is a 24 hour
crisis management product to assist you in the
event of a hi-jacking. We will assist with the
following:
- In the case of your vehicle being hi-jacked,
we will provide you with Group B car hire for 48
hours to keep you mobile
- In the case of your credit card being
stolen, we will provide you with a pre-loaded
debit card up to the value of R500 to assist you
in the interim
- In the case of your keys being stolen in a
hi-jacking, we will send a locksmith to your
house to assist you with your locks, up to the
value of R1000 per annum
- In the case of you being hi-jacked at your
place of residence, we will place a security
guard at your house for 24 hours
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EMERGENCY MEDICAL SERVICES
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Medical Advice and
Information Hotline Medical personnel,
including paramedics, nurses and doctors, are
available 24 hours a day to provide general
medical information and advice. This is an
advisory service, as a telephonic conversation
does not permit an accurate
diagnosis.
Emergency Medical Advice and
Assistance Hotline In addition to the
general medical advice service, one call to the
same number will trigger the medical operators who
will guide you through a medical crisis situation,
provide you with emergency advice and organise for
you to receive the support you
require.
Referral to Crisis
Line Bereavement counselling, HIV
counselling, Suicide
counselling.
Referrals to Medical
Practitioners and Facilities We will refer
you to the nearest medical facility or
practitioners.
Emergency Medical
Response to the Scene of a Medical
Emergency An appropriate response will be
undertaken whereby a response vehicle will be
dispatched immediately to the scene of a medical
emergency where appropriate life saving support
will be provided to the member/s and where
relevant, the member/s will be stabilised before
transfer is provided to the closest appropriate
medical facility.
Medical
Transportation In the event of you
experiencing a medical emergency, we will arrange
for emergency medical transport to the nearest
medical facility capable of providing adequate
care. Medical considerations, the degree of
urgency, your state and fitness to travel and
other considerations, including but not limited
to, airport availability, weather conditions and
distance to be covered, as assessed by the doctor
and support staff, will determine whether
transport will be provided by private, medically
equipped aircraft, helicopter, regular schedule
flight, rail or road.
Inter-hospital
Transfer If the doctor, in consultation
with the attending doctor, determines that
treatment should continue at an alternate medical
facility (because the necessary treatment cannot
be continued at the present facility) we will
arrange for transportation to the closest facility
where the treatment can be continued after you
have been stabilised.
Medical
Repatriation In the event of your
hospitalisation outside of your hometown, we will
assist in arranging for your repatriation to your
hometown once you have been
treated.
Escorted Return of
Minors In the event of your children being
stranded as a result of your hospitalisation, we
will arrange for their transportation, under
supervision where necessary, into the care of a
person nominated by you.
Compassionate
Visits Should you be hospitalised outside
your hometown for a period exceeding five (5)
consecutive days, we will arrange for the
transportation of a close relative to visit
you.
Please note: This cover is only
valid within the borders of South Africa. There is
an annual limitation of R20 000 per
policy.
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24-hour Emergency
Assistance Helpline In the unfortunate
event of a traumatic incident, we will provide the
member with counselling by trained medical
professionals. This is a 24-hour emergency
assistance helpline that:
- Arranges the nearest local emergency
assistance service as well as provides emergency
transport to the nearest, most appropriate
medical facility
- Offers referrals for psychiatric
consultations
- Covers R5 000 per insured person with a
maximum of R10 000 per family per occurrence in
respect of psychiatric consultations
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This is a 24 hour
crisis management product to assist you in the
event of a farmhouse attack. We will assist with
the following:
- In the case of your cellphone being stolen
in a farmhouse attack, we will provide you with
a cellphone loaded with pre-paid airtime to the
value of R100
- In the case of your vehicle being stolen, we
will provide you with Group B car hire for 48
hours to keep you mobile
- In the case of your credit card being
stolen, we will provide you with a pre-loaded
debit card up to the value of R500 to assist you
in the interim
- In the case of your keys being stolen in a
farmhouse attack, we will send a locksmith to
your farmhouse to assist you with your locks, up
to the value of R1000 per annum
- In the case of your farmhouse being invaded,
we will place a security guard at your farmhouse
for 24 hours after the attack has taken place.
- In case of your farmhouse being attacked, we
will provide hotel accommodation to the value of
R1000 per annum.
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If you have had a
break-in or robbery at your place of residence, we
will make arrangements for the placement of a
security guard outside your residence for 24 hrs
thereafter. All incidents must be reported to the
police in order to obtain a case reference number
and to make use of the
service.
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Auto Glass Assist
is part of our risk prevention products which is
aimed at decreasing your exposure to risk. You
will receive discounted rates on a wide range of
glass/glazier products for your car or
home.
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Our fire safety and
protection checklist will help you identify
potential fire hazards in your home, from
equipment to escape procedures. You will also
receive discounts of fire safety
equipment.
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LIGHTENING PROTECTION ASSIST
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Our risk prevention
products are aimed at decreasing your exposure to
risk. You will receive discounted rates on a wide
range of lightening protection devices for your
home.
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HEALTH &
WELLNESS: Allen Carr’s Easy Way to Stop
Smoking: receive 15% discount off the
programme Camelot Spas: receive 8%
discount on selected massages and facials CE
Mobility: receive 10% discount off all
disability aids Contours Express: pay no
joining fee and receive a free healthy eating plan
booklet Eat for Life: sign up for three
months and receive the fourth month
free First Aid Kits: receive discounted
rates on various first aid kits
available HealthSpas.co.za: receive a
10% discount on vouchers Mangwanani:
receive 10% discount off standard packages and
products Planet Fitness: 3 months free
for every 12 or 36 month membership
Run/Walk For Life: R350 off the price
of a new annual subscription or a pair of New
Balance running shoes Shapes for Women:
pay no joining fee and receive a free healthy
eating plan booklet The Health Plate:
receive 20% discount on adult & kids
portion control plates Virgin Active:
pay a discounted joining fee, 50% off pro-rata
fee and no card fee Vital Health Foods:
have access to Vital Club member
prices
LEISURE & ENTERTAINMENT:
CD’s & DVD’s: receive 15%
discount when spending R150 or more Crystal
Brook: receive 25% discount on all
DVD’s eWine: receive 10% discount on all
purchases (excluding delivery) Golf
Experience: receive 10% discount on Golf
Experience subscriptions Magazines:
receive up to 35% discount on annual
subscriptions Movie Tickets: receive a
20% discount at Classic cinemas NetFlorist:
receive 10% discount on all online
purchases Newspapers: receive up to 35%
discount on annual subscriptions NWJ:
receive R100 off purchases of R600 or more on
quality jewellery and selected watches Pulp
Books: receive 10% discount on all book
purchases The Players Golf Club: normal
price is R1 399, Club price is R1 199 once off fee
OR monthly instalments of R300 for the first
instalment and R130 for the following 11
months
TRAVEL: Absolute
Skiing: receive 10% discount on all land
arrangements, excluding ski passes, ski schools
and ski hire Accommodation: receive up
to 35% discount from a wide range of service
providers: City Lodge Group, Diaz Strand, Home
from Home, Orion Hotels, Peermont Hotels and many
more Foreign Exchange: receive 0.5%
discount on commission Babylite: receive
10% discount on orders over R500 BIDVest
Hospitality Airport Lounge: pay only R100.80
for domestic flights (save R49.20) and R201.60 for
international flights (save R48.40) Busses:
receive up to 15% discount from Translux,
Greyhound and Intercape Car Hire:
receive up to 20% discount from Europcar, Avis
EFS and SMH Car Hire Contiki Holidays:
receive 15% discount on travel
packages Corporate Cabs: receive 10%
discount on a minimum of a R100 or more per trip
one way Cruises: receive up to 15%
discount Executive Carport: receive 10%
discount Flights: receive up to 15%
discount Insight Vacations: receive 15%
discount on packages Luxury Trains:
receive up to 10% discount on train
tours JB Train Tours: receive 10%
discount on all train tours hosted in Southern
Africa Netcare Travel Clinics: receive
30% discount off consultations and occupational
health assessments SA Cabs: receive 10%
discount on services Thompsons Holidays:
receive up to 10% discount on exclusive
packages Trafalgar Tours: receive 15%
discount off on packages Avis Chauffeur
Drive, Point to Point and Car Rental:
discounted rates available
HOME
& DECOR: Bedrooms in Boxes:
receive 10% discount bedding and accessories
Bica Timber (Patio Furniture): receive
a 10% discount on all patio furniture Garden
Pavilion: receive a 10% discount (excluding
sale or promotional items) H2O
International: receive a 3 year pro-rated
warranty on all premier purifiers as well as a
90-day unconditional money-back
guarantee Hirsch’s: receive 5% discount
off all brown and white goods (excluding Miele
appliances) and 15% off all furniture and
bedding Housesitter Services: receive
10% discount (JHB only) King’s Paint &
Hardware: receive 5% discount Kitchen
Team Marketing: receive 5% discount, plus free
cutlery tray, free spice tray and free handles to
the value of R250 (Gauteng only) The Drain
Surgeon: receive 10% discount on plumbing
(subject to COD) The Electro Clinic:
receive 10% discount on electrical work
(subject to COD and only in selected
areas) The Kitchen Studio: receive 5%
discount Weber: receive 7.5% discount
on selected products Whirlpool:
discounted rates on exclusive
items
CONNECT:
Cellphone
Contracts: specials and promotions
available HPshop: discounted rates
available International Roaming:
advisory service only Prepaid Airtime:
receive up to 10% discount on Cell C, MTN,
Virgin Mobile, Telkom & Vodacom Prepaid
Calling Card: receive up to 10% discount on
WorldCall R50, R100 and R200 as well as R25, R50
and R100 RealTalk prepaid calling
cards Prepaid Electricity: receive a 2%
discount from a minimum order of R10
Prepaid SMS Bundles: receive up to 10%
discount, on Cell C R39 and Vodacom R49 Shop
and Ship: receive up to 10% discount off all
the latest and greatest cell phone accessories and
computer products
CONCIERGE:
A dedicated consultant will assist you
with services related to: • Entertainment •
Restaurant • Household Concierge • Kids
Referral • Holiday Checklist • Advanced
Driving • Auto Concierge
EDUCATION:
Education Matters: receive up
to 10% discount off tutoring services HERO
Skills: Members receive 12% off educational
cognitive software Blazing Moon: 10%
discount available on various courses Boston
City Campus & Business College: 10%
discount available on various courses Leap:
20% discount available on various
courses PC Training and Business College:
15% discount available on various
courses
FINANCIAL:
My Tax
Consultant: receive 10% discount on monthly
payments
AUTO:
Advanced
Driving: for your convenience we offer a
concierge service, sourcing the most appropriate
driving courses Auto Concierge: using a
comprehensive dealer database, a dedicated
consultant will contact all the workshops and car
dealerships in your area and source the best
prices on vehicle parts or accessories that you
may need Buying a Second Hand Car Checklist:
useful tips when buying a second hand
car DataDot: receive a 10% discount for
application to your personal vehicles and a 10%
discount on all household kits Dekra Auto
SA: receive 10% discount on Roadworthy,
Multi-point Check, Technical Inspection, Security
Seal and Safety Check Glass Strengthening
System: receive 10% discount off the
recommended retail price on automotive glass
protection Lets Talk Cars: you receive
discounts off of various car manufacturer vehicles
on new or pre-owned vehicles, save up to
8% MTrack: receive 17% discount on the
tracking unit, 17% discount on monthly
subscriptions and 12.1% discount on lease
purchase TomTom: receive up to 20%
discount on TomTom products so that you can find
your way the easy way Q-ing Services:
receive a 10% discount in Gauteng only
(excluding department fees) Road Trip:
Road Trip will drive you home in your own car
when you can’t. Road Trip offers a range of sober
solutions in reaching your destination safely.
Members receive 10% discount off monthly
membership packages, rate per kilometre and the
welcome pack Secure Fit: Members receive
R150 off of selected products
SECURITY
ASSIST:
ADT: receive 12%
discount off new installations and upgrades or a
month’s free subscription on link up (terms &
conditions apply) Chubb: receive 20%
discount on new and existing systems and 20%
discount on upgrades Defend Yourself:
pay less then trade prices on all stun guns,
tazers and pepper sprays Glass Strengthening
System: receive 10% off the recommended retail
prices on home products Maxidor: 10%
discount nationwide and 100% cash back
guarantee Mutual Safes: 5%
discount Security Guard: we will assist
you with the arrangements of placing a security
guard at your place of residence within 24-hours
of a burglary (costs will be for your account –
terms & conditions apply)
BABY &
KIDS:
Kiddiwinks: receive 8%
discount on toys Baby Products: receive
up to 20% discount Think Toys: receive
up to 15% discount on selected educational
toys Lego: receive up to 15%
discount Educare: receive R50 discount
off courses and placements Kids Bedrooms:
receive 5% discount on children's furniture
Kindersafe: receive 15% discount on all
products purchased on the Kindersafe
website Smart Mom: receive a 10%
discount on all products purchased on the Dream
Bag
website.
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