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PRODUCT OFFERING
Assistance Products
  1. AA Roadside & Accident Assistance
  2. Accident Scene Manager
  3. Intelligent panic
  4. Hi-jacking Assist
  5. Emergency Medical Services
  6. Trauma & Assault
  7. Farmhouse Attack
  8. Security Assist
  9. Glass Assist
  10. Fire Safety Assist
  11. Lightening Protection Assist
Lifestyle Benefits
  1. Health & Wellness
  2. Leisure & Entertainment
  3. Travel
  4. Home & Decor
  5. Connect
  6. Concierge
  7. Education
  8. Financial
  9. Auto
  10. Security
  11. Baby & Kids

AA ROADSIDE & ACCIDENT ASSISTANCE
Roadside Assistance
Members have access to the following services in the event of a roadside emergency (limited up to R500 per incident):
  • Flat battery - jump start only (replacement of battery for the member’s account)
  • Flat tyre (help with change of tyre)
  • Keys locked in vehicle (unlocking only)
  • Fuel assistance (limited to five liters per incident)
  • Minor roadside–running repairs (electrical, coil, immobilizer etc.)
  • Transmission of urgent messages

Tow-in
Tow-in service to the nearest approved dealership (if under warranty), repair centre or panel beater in the event of:
  • Mechanical breakdown – covered up to R500
  • Electrical breakdown – covered up to R500
  • Accident damage – cost covered to the nearest approved panel beater up to a limit of R1850

Courtesy Transport
Where the vehicle needs to be towed to a repairer, we will arrange for the occupants of the vehicle (up to a maximum of four persons) to be transported to a nominated destination where the breakdown has occurred within a 100 km radius of your normal place of residence.

Hotel Accommodation
Where the breakdown has occurred outside a radius of 100 km from your normal place of residence, resulting in an overnight delay, we will arrange hotel accommodation for the occupants of the vehicle (up to a maximum of four people). Cover up to R500.

Car Rental
If the circumstances of the problem entitles you to the hotel accommodation benefit but you would prefer to continue with your journey immediately, we will arrange for a rental car to enable you to reach your destination, subject to your qualifying for a rental vehicle in terms of the car rental companies general terms and conditions. The costs incurred will be confined to rental charges; delivery and collection of the hire vehicle, and the car must be surrendered on arrival at your destination. Cover up to R500 and subject to availability.

Vehicle Repatriation
In the event of a member’s vehicle being left for repairs, we will pay up to R500 for 24-hour, Group-B car rental or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the member’s place of residence, we will supplement the additional tow costs with the costs of car rental.

Overall limit of R5,000 per annum per policy.
*Please note: This cover excludes all vehicles over 3 500kg, trailers, caravans and boats. A member will not be entitled to service where the vehicle is not in a roadworthy condition. Any costs incurred through arrangements made by the member without prior authorisation shall not be reimbursed. Assistance is only available in South Africa, Lesotho and Swaziland.
ACCIDENT SCENE MANAGEMENT
To significantly shorten the time taken to return a client’s car to the road after an accident, the data that is gathered at the accident scene is vital. Minutes count as vehicles are removed, people leave the scene and the chance to gather data is lost.

How does Accident Scene Management provide all the data required?

  • By making Intelligent Assist available on all clients’ mobile phones;
  • In the event of a client being involved in an accident, the Call Centre receives a panic from the client, calls the client back in seconds and then manages the conversation and the data gathering to the precise specifications of the Insurer, guiding the client (and in some cases the tow operator, where appropriate) through the process of gathering car, personal and other detail – including taking and sending images from the accident;
  • Insurer has instant access to the individual accident data as well as a web dashboard that shows number of accidents (by day, week, month, by province, by broker);
  • The call centre is able to construct a comprehensive report on each accident and make this data available to all interested parties.

How does Accident Scene Management system differ from, for example, an app?

  • Mass upload of all clients in a single day (only data required is name, surname, ID and program that the client belongs to);
  • Instant contact in an accident – the client has only to remember a single digit on their phone to access the call centre – where an agent then takes command of the situation;
  • Instantly applicable to all client phones (the only limitation is that some older, low-spec phones may not have camera capability – in which case we could ask tow operators to assist as well);
  • Relying on the client alone to gather data has its limitations. For example, anyone involved in an accident is disoriented in those key minutes after the event has taken place. By allowing the experienced call centre operator to take control of the conversation, and to engage the client, and the tow operator where necessary, provides a more consistent quality of data.

What’s involved in setting up Accident Scene Management?

  • Insurer provides client data (name, surname, ID and program that the client belongs to ) and RegAlert sends an invite to the client to save the Intelligent Assist facility on their mobile phone (save the number to contacts and then assign contact details to a specified speed dial number – or in the case of Apple iPhone, to favourites);
  • Client-branded welcome message to Intelligent Assist explains the context of the service;
  • Clients have access to a mobi site, if necessary, to help them through the process of setting up Intelligent Assist on the phones;
  • The Intelligent Assist Call Centre is also available to assist clients through this set-up, where required.

INTELLIGENT PANIC
Intelligent Panic Program comprises the following:
This is a breakthrough in mobile emergency assistance and is a panic service that incorporates a call centre linked to one’s cell phone panic facility. The user simply presses their chosen panic number, saved on their mobile phone, and the Intelligent Panic emergency call centre, staffed with experienced Crisis Managers, will phone the client back and case-manage their emergency to completion, on a 24 hour basis, using the latest Location Based Services.

Intelligent Panic ensures that:
  • The users will never have to remember an emergency number again!
  • The user will never be alone in an emergency!
  • The user has access to all emergency support services from one button on their cell phone

HI-JACKING ASSIST
This is a 24 hour crisis management product to assist you in the event of a hi-jacking. We will assist with the following:
  • In the case of your vehicle being hi-jacked, we will provide you with Group B car hire for 48 hours to keep you mobile
  • In the case of your credit card being stolen, we will provide you with a pre-loaded debit card up to the value of R500 to assist you in the interim
  • In the case of your keys being stolen in a hi-jacking, we will send a locksmith to your house to assist you with your locks, up to the value of R1000 per annum
  • In the case of you being hi-jacked at your place of residence, we will place a security guard at your house for 24 hours

    EMERGENCY MEDICAL SERVICES
    Medical Advice and Information Hotline
    Medical personnel, including paramedics, nurses and doctors, are available 24 hours a day to provide general medical information and advice. This is an advisory service, as a telephonic conversation does not permit an accurate diagnosis.

    Emergency Medical Advice and Assistance Hotline
    In addition to the general medical advice service, one call to the same number will trigger the medical operators who will guide you through a medical crisis situation, provide you with emergency advice and organise for you to receive the support you require.

    Referral to Crisis Line
    Bereavement counselling, HIV counselling, Suicide counselling.

    Referrals to Medical Practitioners and Facilities
    We will refer you to the nearest medical facility or practitioners.

    Emergency Medical Response to the Scene of a Medical Emergency
    An appropriate response will be undertaken whereby a response vehicle will be dispatched immediately to the scene of a medical emergency where appropriate life saving support will be provided to the member/s and where relevant, the member/s will be stabilised before transfer is provided to the closest appropriate medical facility.

    Medical Transportation
    In the event of you experiencing a medical emergency, we will arrange for emergency medical transport to the nearest medical facility capable of providing adequate care. Medical considerations, the degree of urgency, your state and fitness to travel and other considerations, including but not limited to, airport availability, weather conditions and distance to be covered, as assessed by the doctor and support staff, will determine whether transport will be provided by private, medically equipped aircraft, helicopter, regular schedule flight, rail or road.

    Inter-hospital Transfer
    If the doctor, in consultation with the attending doctor, determines that treatment should continue at an alternate medical facility (because the necessary treatment cannot be continued at the present facility) we will arrange for transportation to the closest facility where the treatment can be continued after you have been stabilised.

    Medical Repatriation
    In the event of your hospitalisation outside of your hometown, we will assist in arranging for your repatriation to your hometown once you have been treated.

    Escorted Return of Minors
    In the event of your children being stranded as a result of your hospitalisation, we will arrange for their transportation, under supervision where necessary, into the care of a person nominated by you.

    Compassionate Visits
    Should you be hospitalised outside your hometown for a period exceeding five (5) consecutive days, we will arrange for the transportation of a close relative to visit you.

    Please note: This cover is only valid within the borders of South Africa. There is an annual limitation of R20 000 per policy.
    TRAUMA & ASSAULT
    24-hour Emergency Assistance Helpline
    In the unfortunate event of a traumatic incident, we will provide the member with counselling by trained medical professionals. This is a 24-hour emergency assistance helpline that:
    • Arranges the nearest local emergency assistance service as well as provides emergency transport to the nearest, most appropriate medical facility
    • Offers referrals for psychiatric consultations
    • Covers R5 000 per insured person with a maximum of R10 000 per family per occurrence in respect of psychiatric consultations

      FARMHOUSE ATTACK
      This is a 24 hour crisis management product to assist you in the event of a farmhouse attack. We will assist with the following:
      • In the case of your cellphone being stolen in a farmhouse attack, we will provide you with a cellphone loaded with pre-paid airtime to the value of R100
      • In the case of your vehicle being stolen, we will provide you with Group B car hire for 48 hours to keep you mobile
      • In the case of your credit card being stolen, we will provide you with a pre-loaded debit card up to the value of R500 to assist you in the interim
      • In the case of your keys being stolen in a farmhouse attack, we will send a locksmith to your farmhouse to assist you with your locks, up to the value of R1000 per annum
      • In the case of your farmhouse being invaded, we will place a security guard at your farmhouse for 24 hours after the attack has taken place.
      • In case of your farmhouse being attacked, we will provide hotel accommodation to the value of R1000 per annum.

        SECURITY ASSIST
        If you have had a break-in or robbery at your place of residence, we will make arrangements for the placement of a security guard outside your residence for 24 hrs thereafter. All incidents must be reported to the police in order to obtain a case reference number and to make use of the service.
        GLASS ASSIST
        Auto Glass Assist is part of our risk prevention products which is aimed at decreasing your exposure to risk. You will receive discounted rates on a wide range of glass/glazier products for your car or home.
        FIRE SAFETY ASSIST
        Our fire safety and protection checklist will help you identify potential fire hazards in your home, from equipment to escape procedures. You will also receive discounts of fire safety equipment.
        LIGHTENING PROTECTION ASSIST
        Our risk prevention products are aimed at decreasing your exposure to risk. You will receive discounted rates on a wide range of lightening protection devices for your home.
        LIFESTYLE BENEFITS
        HEALTH & WELLNESS:
        Allen Carr’s Easy Way to Stop Smoking: receive 15% discount off the programme
        Camelot Spas: receive 8% discount on selected massages and facials
        CE Mobility: receive 10% discount off all disability aids
        Contours Express: pay no joining fee and receive a free healthy eating plan booklet
        Eat for Life: sign up for three months and receive the fourth month free
        First Aid Kits: receive discounted rates on various first aid kits available
        HealthSpas.co.za: receive a 10% discount on vouchers
        Mangwanani: receive 10% discount off standard packages and products
        Planet Fitness: 3 months free for every 12 or 36 month membership
        Run/Walk For Life: R350 off the price of a new annual subscription or a pair of New Balance running shoes
        Shapes for Women: pay no joining fee and receive a free healthy eating plan booklet
        The Health Plate: receive 20% discount on adult & kids portion control plates
        Virgin Active: pay a discounted joining fee, 50% off pro-rata fee and no card fee
        Vital Health Foods: have access to Vital Club member prices

        LEISURE & ENTERTAINMENT:
        CD’s & DVD’s: receive 15% discount when spending R150 or more
        Crystal Brook: receive 25% discount on all DVD’s
        eWine: receive 10% discount on all purchases (excluding delivery)
        Golf Experience: receive 10% discount on Golf Experience subscriptions
        Magazines: receive up to 35% discount on annual subscriptions
        Movie Tickets: receive a 20% discount at Classic cinemas
        NetFlorist: receive 10% discount on all online purchases
        Newspapers: receive up to 35% discount on annual subscriptions
        NWJ: receive R100 off purchases of R600 or more on quality jewellery and selected watches
        Pulp Books: receive 10% discount on all book purchases
        The Players Golf Club: normal price is R1 399, Club price is R1 199 once off fee OR monthly instalments of R300 for the first instalment and R130 for the following 11 months

        TRAVEL:
        Absolute Skiing: receive 10% discount on all land arrangements, excluding ski passes, ski schools and ski hire
        Accommodation: receive up to 35% discount from a wide range of service providers: City Lodge Group, Diaz Strand, Home from Home, Orion Hotels, Peermont Hotels and many more
        Foreign Exchange: receive 0.5% discount on commission
        Babylite: receive 10% discount on orders over R500
        BIDVest Hospitality Airport Lounge: pay only R100.80 for domestic flights (save R49.20) and R201.60 for international flights (save R48.40)
        Busses: receive up to 15% discount from Translux, Greyhound and Intercape
        Car Hire: receive up to 20% discount from Europcar, Avis EFS and SMH Car Hire
        Contiki Holidays: receive 15% discount on travel packages
        Corporate Cabs: receive 10% discount on a minimum of a R100 or more per trip one way
        Cruises: receive up to 15% discount
        Executive Carport: receive 10% discount
        Flights: receive up to 15% discount
        Insight Vacations: receive 15% discount on packages
        Luxury Trains: receive up to 10% discount on train tours
        JB Train Tours: receive 10% discount on all train tours hosted in Southern Africa
        Netcare Travel Clinics: receive 30% discount off consultations and occupational health assessments
        SA Cabs: receive 10% discount on services
        Thompsons Holidays: receive up to 10% discount on exclusive packages
        Trafalgar Tours: receive 15% discount off on packages
        Avis Chauffeur Drive, Point to Point and Car Rental: discounted rates available

        HOME & DECOR:
        Bedrooms in Boxes: receive 10% discount bedding and accessories
        Bica Timber (Patio Furniture): receive a 10% discount on all patio furniture
        Garden Pavilion: receive a 10% discount (excluding sale or promotional items)
        H2O International: receive a 3 year pro-rated warranty on all premier purifiers as well as a 90-day unconditional money-back guarantee
        Hirsch’s: receive 5% discount off all brown and white goods (excluding Miele appliances) and 15% off all furniture and bedding
        Housesitter Services: receive 10% discount (JHB only)
        King’s Paint & Hardware: receive 5% discount
        Kitchen Team Marketing: receive 5% discount, plus free cutlery tray, free spice tray and free handles to the value of R250 (Gauteng only)
        The Drain Surgeon: receive 10% discount on plumbing (subject to COD)
        The Electro Clinic: receive 10% discount on electrical work (subject to COD and only in selected areas)
        The Kitchen Studio: receive 5% discount
        Weber: receive 7.5% discount on selected products
        Whirlpool: discounted rates on exclusive items

        CONNECT:

        Cellphone Contracts: specials and promotions available
        HPshop: discounted rates available
        International Roaming: advisory service only
        Prepaid Airtime: receive up to 10% discount on Cell C, MTN, Virgin Mobile, Telkom & Vodacom
        Prepaid Calling Card: receive up to 10% discount on WorldCall R50, R100 and R200 as well as R25, R50 and R100 RealTalk prepaid calling cards
        Prepaid Electricity: receive a 2% discount from a minimum order of R10
        Prepaid SMS Bundles: receive up to 10% discount, on Cell C R39 and Vodacom R49
        Shop and Ship: receive up to 10% discount off all the latest and greatest cell phone accessories and computer products

        CONCIERGE:

        A dedicated consultant will assist you with services related to:
        • Entertainment
        • Restaurant
        • Household Concierge
        • Kids Referral
        • Holiday Checklist
        • Advanced Driving
        • Auto Concierge

        EDUCATION:

        Education Matters: receive up to 10% discount off tutoring services
        HERO Skills: Members receive 12% off educational cognitive software
        Blazing Moon: 10% discount available on various courses
        Boston City Campus & Business College: 10% discount available on various courses
        Leap: 20% discount available on various courses
        PC Training and Business College: 15% discount available on various courses

        FINANCIAL:

        My Tax Consultant: receive 10% discount on monthly payments

        AUTO:

        Advanced Driving: for your convenience we offer a concierge service, sourcing the most appropriate driving courses
        Auto Concierge: using a comprehensive dealer database, a dedicated consultant will contact all the workshops and car dealerships in your area and source the best prices on vehicle parts or accessories that you may need
        Buying a Second Hand Car Checklist: useful tips when buying a second hand car
        DataDot: receive a 10% discount for application to your personal vehicles and a 10% discount on all household kits
        Dekra Auto SA: receive 10% discount on Roadworthy, Multi-point Check, Technical Inspection, Security Seal and Safety Check
        Glass Strengthening System: receive 10% discount off the recommended retail price on automotive glass protection
        Lets Talk Cars: you receive discounts off of various car manufacturer vehicles on new or pre-owned vehicles, save up to 8%
        MTrack: receive 17% discount on the tracking unit, 17% discount on monthly subscriptions and 12.1% discount on lease purchase
        TomTom: receive up to 20% discount on TomTom products so that you can find your way the easy way
        Q-ing Services: receive a 10% discount in Gauteng only (excluding department fees)
        Road Trip: Road Trip will drive you home in your own car when you can’t. Road Trip offers a range of sober solutions in reaching your destination safely. Members receive 10% discount off monthly membership packages, rate per kilometre and the welcome pack
        Secure Fit: Members receive R150 off of selected products

        SECURITY ASSIST:

        ADT: receive 12% discount off new installations and upgrades or a month’s free subscription on link up (terms & conditions apply)
        Chubb: receive 20% discount on new and existing systems and 20% discount on upgrades
        Defend Yourself: pay less then trade prices on all stun guns, tazers and pepper sprays
        Glass Strengthening System: receive 10% off the recommended retail prices on home products
        Maxidor: 10% discount nationwide and 100% cash back guarantee
        Mutual Safes: 5% discount
        Security Guard: we will assist you with the arrangements of placing a security guard at your place of residence within 24-hours of a burglary (costs will be for your account – terms & conditions apply)

        BABY & KIDS:

        Kiddiwinks: receive 8% discount on toys
        Baby Products: receive up to 20% discount
        Think Toys: receive up to 15% discount on selected educational toys
        Lego: receive up to 15% discount
        Educare: receive R50 discount off courses and placements
        Kids Bedrooms: receive 5% discount on children's furniture
        Kindersafe: receive 15% discount on all products purchased on the Kindersafe website
        Smart Mom: receive a 10% discount on all products purchased on the Dream Bag website.

        Terms and Conditions